[philball1974]

£32 all in isnt so bad when you compare with some of the P&P charges on discogs!

[Jode_Steele]

I concur. Double album. Quality product. Great score. Fair price

[unpopular_poet]

Maniac Original.

[freshoj]

I would be interested for sure, you might post it in the For Sale section here and save any ebay/discogs fees.

[darkwaves]

Did anyone else order the RSD version of Paranorman from Norman records (could there be a more aptly named record to buy from them?) I got my email from them yesterday to say it's in stock now so I'm going to pick it it up today as they are local to me. So check your inbox if you did order as it might be winging its way to you.

On a different note I'm getting a bit sick of all this negativity towards Mondo, I fail to see what they have done wrong ok they make mistakes but they're only human and things get lost or damaged in the post- that happens to all mail order companies but as far as I can tell they seem to sort the problems out. It might not be an instant response but you have to remember they are selling a lot of product with the huge number of posters they sell plus the merchandise on top of a steady flow of vinyl releases so they are probably inundated with thousands of customer service emails every week. Whenever I have dealt with them they have been nothing but extremely polite and helpful. They even suggested i find a vinyl buddy in the US to get my Ghibli sent to when I ordered without realising they couldn't ship to UK, which I did (thanks Bub) and they sorted it with no fuss.

The other big gripe people have seems to be the fact that they are releasing records deemed to be too mainstream and this is just ridiculous, if a record is mainstream it doesn't necessarily mean it's bad. Ok it might not be to your taste, if not don't buy it. There's no reason why they can't release under the radar cult scores and big scores as well, don't get me wrong I love cult scores as much as the next person but variety makes life interesting and its good to have the choice. As for Jurassic Park I am definitely on board with this score. I'm a big fan of John Williams because I grew up in the 80s he scored most of my favourite films as a kid- Star Wars, Indiana Jones, ET, Close Encounters, Jaws, Superman and a bit later came Jurassic Park. All those scores are just synonymous with the films and its almost impossible to think of those films without the themes popping into your head. Yes they are big over the top scores but they are big epic films that require scores like that. Plus the best thing about his scores is that they are extremely dynamic- they go from the big brass laden, memorable main themes to the more subtle single instrument melodies for the low key parts of the films and everything in between and at the end of the day he is an amazing composer! With JP I think the best variant is the black vinyl because it looks great with that subtle cover. Oh and I thought the Gravity score was great and was the best thing about that film so have ordered that too.

I personally hope Mondo keep doing what they do because it's good to have a soundtrack label that's so diverse. Sorry for the rant but I had to get that off my chest.

[seb]

You strike some good points darkwaves... It all comes down to taste.

Jurasic Park completely passed me by, never felt much for that franchise. But I think the mondo soundtrack looks great. 35$ is not bad for a double Lp. $30 would have been better but I know this kind of license did not came cheap so yes... It's a fair price.

I can't judge their customer service since I never had to deal with it. I'm sure they are really busy and looking at the comments here: some had good experiences, other bad ones.. Like with all things in life.

Justin from Mondo is a great guy with his heart in the right place, I can tell you that.
So yeah, buy what you like, pass on what you don't.

[ghostfires]

I think Darkwaves needs to go back through this thread from the beginning if he wants to educate himself on why people dislike Mondo and their practices. You shouldn't get so angry with people that dislike Mondo until you know more about why people are always unhappy with them.

I think I've seen one or two people complain that they release mainstream soundtracks, so that concern is extremely minimal. The only other point you brought up as a complaint is that items show up damaged and that happens to everyone. You obviously did not read the actual complaints regarding damaged items. It had nothing to do with shock of receiving a damaged record, and everything to do with how Mondo handled it.

Everyone has the right to defend Mondo because they're friends with them or think the main guy is so great, that's all fine...but please stop trying to suppress people from explaining their negative experiences with Mondo. I think it is always great for customer complaints to be aired here so that we as fellow consumers will know whether or not to follow the same buying path, or skip altogether. It isn't our fault that Mondo has elected not to join this board and explain/defend their business practices and customer service faults. OWS, DW, WW, etc all explain issues to us whenever something arises...if Mondo can't handle that, then we don't get to hear their side...but that does not mean these customer complaints are invalid, especially just because you had a good experience with them.

[deathwaltz]

Mondo haven't decided not to join this forum , it just hasn't happend for one reason or another .I'll fire Jus a message and see if I can get them on here , I'd be thrilled if they were . Personally I'm very happy that they do stuff like JP as it's not something I'd release but I'm glad to see it out there ...

[666pack]

I work in retail and know that a customer is 1000% more likely to complain when something goes wrong than compliment you when it goes well. That being said, I have ordered from Mondo on multiple occasions and my items have never been damaged. I find their mailers on par with what most other record labels ship with. I'm a happy customer.

[NathanLurker]

The only complain I'd have is that it took a very long time to process my order for Blue Sunshine and Here Comes the Devil. Took a long time to receive an email about my order being too large and request for more shipping money. My order for the omen went well. In the four parcels I've received from mondo(all for 2 items each) only one lp has a very slight rip on the gatefold cover because of the vinyl inside hitting the side during shipping. it's a very slight damage.

I'm glad they release ecclectic choices of soundtrack. I'd love to see them release the soundtrack for ''The Machine''and ''Love Eternal'', hich I've both seen at the Fantasia Film Festival 2013, and I don't think WW, OWS or DW would release those. I might be wrong though but yeah I think there's a better chance of Mondo doing that stuff because they have a large playfield.

[chandler75]

666pack: I think that if you look at this forum, a lot of praise is dished out at the labels that are doing it right - both in regard to the quality of the releases and customer service.

I have asked Mondo to cancel a pending order (since I realized I didn't really need "Coraline" and "Paranorman") and am waiting for a response (the money have already been charged). We'll see how that goes. But so far, I've had nothing to complain about. I had a query a while back which was answered promptly. The releases have all looked great and have been packaged with great care.

I couldn't imagine, however, DWR or OWS asking a customer to return a damaged sleeve before sending a new one, as ninjaqutie described. That's just a hassle for the customer.

[Whip Wilson]

I love that people feel free to voice their opinions or relay their experiences in this thread. That said, complain away. I certainly have. However, if someone who has mentioned a negative experience is countered with a positive, that is not repression of any kind, it is merely someone sharing a different experience. I have had issues with Mondo in the past and, while they have all been resolved tidily, I have felt free to come here and vent about them in the interim. I definitely don't want that to stop. I suspect some folks are reticent to do so in other threads because of the reaction it has drawn from the labels actively participating here with us. I know I have and I regret it. I think both sides of STBC have gotten better about this as we've grown together. To that end, Mondo has been much more accessible recently and I wouldn't at be at all surprised to see them represented here on the board in the near future. I think that would go a long way to making people feel less like they were dealing with a faceless corporation, but I hope it won't make folks censor themselves either. This forum was started by some great record labels, and is a very unique experience because of it, but it is for the fans.

[darkwaves]

@One Way Static- Thanks and I agree with you and Spencer on the pricing, it seems fair when you take everything into consideration. Also I can't wait to get my first order from you guys for Cannibal Ferox.

@Ghostfires- I am not angry with people for disliking Mondo, everyone is entitled to their opinion but the bad-mouthing like calling them evil is just uncalled for. I'll admit that I probably haven't read every single post on this thread but I doubt many people have. I got the impression that people were venting their anger and frustration before giving them enough time to sort the problems out. I do think that having to send a damaged cover back before they send a replacement is unnessacary but someone else said they didn't have to so maybe that's just down to some of the customer service staff being better than others. Also I didn't mean to come across as trying supress anything and if I did I apologise. I just felt like this thread was getting filled with hatred towards them and to me it seems a bit unreasonable. You are right though, it is good for the negative experiences to be aired but they need to be taken in context along with positive experiences and also followed up on if they do eventually sort the problem out. I honestly believe that Mondo do care about their customers though and that's essentialy what I was trying to say.

@deathwaltz- Good idea, I hope you can convince them to join so they can have their say on these issues.

[darkwaves]

@Mateo Sanboval- Well said.

[ghostfires]

Oh come on Spencer! I know you're friends with the guy so you want to be nice, but we all aren't THAT dumb to believe they just haven't had time or didn't know about this forum!

They joined another forum recently, correct? Some have said on here a couple of times that employees from Mondo were conversing on another forum. They are hipsters, nerds, geeks, soundtrack lovers - they can't be totally ignorant to this site! I can't give them a pass on that, with as many people have found their way here, and how this forum has been brought up on other soundtrack forums, how it's brought up on FB, twitter, IG...there's just no way they've missed out on this forum by accident.

[freshoj]

I am not sure Spencer even remotely implied that they weren't aware of it, just that they haven't joined it.

I know I would be hesitant to join if I were Mondo. The amount of vitriol aimed at them everywhere I turn (most of it around poster drops) would make me hesitant to ever 'read the comments,' never mind to engage in the comments. A lot of it what I see if just bitterness about Mondo's primary business model (small poster runs as per license agreements) and how that doesn't work very well with Mondo's huge popularity.

[skate]

@ dark waves: I haven't seen any posts where there has been any "bad-mouthing like calling them evil" - which posts did this? And which posts gave you the impression that the "thread was getting filled with hatred towards them"?

[Whip Wilson]

Gang, can we start using the quote feature to reply to folks instead of the reply button? Reply makes these threads a real chore to follow. If you don't feel the need to reprint an entire post, just edit down in your response.

[chandler75]

Yes, Reply should never be used. It makes it impossible to read new posts.

[horseloverphat]

I can only speak from my own experience...all the orders I've received have turned up without any damage and I've snaffled a couple of variants in the process. Until I get into a scenario where I would have to complain, I can't comment on the effectiveness of Mondo's customer service, for me it is so far, so good. I have bought some Mondo records from other distributors, the Hallowe'en splatter etc. Mondo postal time is longer (and a bit more expensive, but Waxwork are similar in this regard) than most, but then the items are being sent internationally, so I'd expect to wait longer (and a higher charge). I did have an issue with The Omen record, but that was a local post problem and it got delayed, no fault of Mondo.

Ninjaqutie's sleeve issue seems petty and I can't understand why they'd need to see the damaged one, before sending a replacement...this does seem a little bit off.

The best way for the customer and distributor to satisfy each other (for mutual benefit), is for these same elements to come together....this board would be ideal for that process.

[Whip Wilson]

[quote=17387]Yes, Reply should never be used. It makes it impossible to read new posts.[/quote]

Thank you for your support!

[ghostfires]

[quote=17382]I am not sure Spencer even remotely implied that they weren’t aware of it, just that they haven’t joined it.

I know I would be hesitant to join if I were Mondo. The amount of vitriol aimed at them everywhere I turn (most of it around poster drops) would make me hesitant to ever ‘read the comments,’ never mind to engage in the comments. A lot of it what I see if just bitterness about Mondo’s primary business model (small poster runs as per license agreements) and how that doesn’t work very well with Mondo’s huge popularity.
[/quote]

I don't believe there is any excuse for Mondo as to why they've not joined by this point. If they can't take the heat, get out of the kitchen I would say in regard to them having to deal with negative feedback regarding their products or service. They can't expect to sell a high price item like a $35 record or a $75 poster and just expect everyone to give them their money, they'll send out products whenever they feel like it, and everything will be okay. It just doesn't always work that way, so to constantly ignore the bad is silly.

I definitely reject that there is vitriol thrown at them. That makes it sound like everyone that complains on here has no valid points, and any strike against Mondo's business is an unwarranted attack. I think that is completely false.

I think a lot of people on here are not remembering all the complaints. If you're really curious why so many people end up unhappy with Mondo, please RE-READ this thread. You shouldn't base your view off of the last one or two complaints...there are 46 pages here...start reading before you start telling everyone how awful they are for complaining against Mondo.

I think I've said this before, but it bears repeating perhaps here...I will continue to buy Mondo vinyl strictly because there isn't always an alternative to getting the music. IF I can find an alternative to buying a Mondo-released soundtrack, I will. I've had too many negative experiences, I've seen too many other complaints against them...I just do not like supporting them. I don't care if they don't have their shit figured out but the owner is a cool guy - if they charge a premium price for a product that I want, I expect them to have the decency to have quality control and good customer service. If they don't, then my money will go elsewhere. It's really very simple.

They have every right to release any album they want, I could care less what decisions they make or any other label. I'm not complaining at all about what they release, just how they do it and how they handle it.

[Bub]

[quote=17390]

<div class="d4p-bbt-quote-title">Rasmus Drews wrote:</div>
Yes, Reply should never be used. It makes it impossible to read new posts.

Thank you for your support!
[/quote]

Death to the Reply button.

[freshoj]

Gang, can we start using the quote feature to reply to folks instead of the reply button?

testing...

[freshoj]

Either I am missing something, or this forum's quoting ability is lame and tough to read. i.e. I wrapped the "Gang" sentence above in the blockquote tag and you can't tell what I said and what Mateo said.