- Wed Aug 29, 2018 7:39 pm
#108460
Same email from VS today. I furthered the exchange a bit by explaining that the scuffs did negatively affect the sound on my copy. I described these issues in moderate detail and asked if there was a recourse for pressings that, like mine, had more than cosmetic issues. The reply was polite yet terse; they had "no copies available for exchange" and I was again offered a return label and a refund, in that order. I replied that not having copies available for exchange was disappointing as well as odd since they still have copies up for sale and the aforementioned play-tested copies with no sound issues. Plus, it's just not a typical business plan. What if the record had been damaged in shipping? No replacement? Again, odd. And, again, I was apologetically offered a refund. No request for video of the issues. No attempt to replace my poor copy with one of the "several" play tested copies with no known sound issues. Very strange indeed.
There's a big difference between winging it and seeing what happens. Now let's go see what happens.