So, I have the patience of a saint, okay, all around nice guy here. I guess you can call that 'naïveté'. But when I order from a label who's clearly having issues with production or delivery or any other parts of their business, I'm more than understanding. I ordered 3 releases from PDR on August 18, 2017 1x Texas Chainsaw Massacre : The Shocking Truth LP, 1x Galaxy of Terror LP and 1x Night of the Comet LP.
After a few weeks after the farthest release date out of those items, I think to myself ''hey this should have been received by now, others have received all those titles''. I check my shipping address, they have the correct one. I write to them. they say '' oh sorry it seems that your order was not received properly on our side because of an issue when you combine multiple items together'' and they told me they'll send the package to me. They give me a pre-made tracking number. Then through 1-2 weeks, I check the tracking status, it's always showing the status ''SHIPPING LABEL CREATED, USPS AWAITING ITEM''. Through the months, I usually wait 6 weeks everytime between communication to make sure they have time to sort me out, because I think it's a one man operation and they might ship slowly, but for sure I never receive my order and PDR alway say, ''oh sorry, I don't know what happenned, I'll take care of it and re-ship'' (sometimes I don't even receive a reply to my email and I have to write twice to get my response) but I still never receive my order. I think all in all, it's been 7 times that the package supposedly shipped.
I ask how a tracking can show '' usp awaiting item'' all the time if they do give the package to usps It looks like it doesn't even reach usps, and I never really received an explanation on that, just a ''sorry'' and ''I'll make sure your package ships''. Well today, I was following up and asking for a refund because, even though I have no ill will towards PDR, it's just time to move on, get a refund, and accept that I'm not getting that package. I received a different kind of automated response from them :
I am currently going through personal Bankruptcy proceedings.
The law firm handling the bankruptcy is
CUTLER AND ASSOCIATES LTD
[...]
For further assistance please contact the bankruptcy law firm above
We are no longer monitoring this inbox.
I originally wanted to be nice and not spread any bad feedback on PDR while we were solving the issue ( I thought they already had enough bad feedback). I dunno... you guys think I can get any money back from the law firm at all ? is it worth my time to contact them ?