Have to admit that I was fairly disappointed with the email I received on the 7th April regarding the overwhelming demand and the fact my order wouldn't be shipped until the second pressing in May.
I placed my original order on March 11th directly through the Milan Records Webstore, and only received notification regarding inability to fulfill all orders on the release date of April 7th. I can not understand how this was not identified sooner... If the quantity is limited to 1000, is there not a method where once this number is reached, potential customers are informed the stock is sold out and no longer available? Or, as seems to be the case, if orders are not processed on a first come, first serve basis, this seems very counter-intuitive. If I placed my order early and directly through the manufacturer, should I not be completely assured, or at least be able to assume that my order will be fulfilled at the time agreed upon, or at least prior to those placing orders later and via alternate methods?
Having said all this, I am still a fan of Milan Records and intend to support and make future purchases. I do think it's important that you do hear this feedback, though, and attempt to put processes in place that will prevent this from happening again. I commend the reps for coming into the forums, owning up to the error and apologising. I just wish that it had not come to this in the first place.
On a positive note, I find there is much bigger disappointment when things don't go to plan when the product is highly anticipated or sought after and valued. It is clear that Milan has something special on it's hands, and I certainly can not wait to get the product delivered. Am I able to get assistance with a digital download to tide me over until the second pressing arrives? I can provide original order details upon request. Thanks.
I know my behavior can be... erratic sometimes.