- Wed Mar 11, 2015 9:09 am
#58209
Just wanted to give my recent experience with regard to Mondo's customer service.
Ordered two of the Batman shaped vinyl when they first came out and when they arrived I was sent two black copies instead of one each, sent a query to the guys and had a replacement ship out with the Scanners/Brood order I had placed in the meantime. HAPPY DAYS.........until I open the Scanners/Brood vinyl!
Huge scratching noise as I take the vinyl out of the sleeve, there was a small metal spur/shaving on in the sleeve which scratched the vinyl, not bad enough to make it jump or skip but gave it a huge background noise as the needle hit the area. (See pictures)
Again dropped the guys an email last night and within the hour had a response apologising and saying they ship me a replacement out.
Maybe not the most interesting story but I thought I'd give the guys at "our" labels a shout out for doing a great job instead of posting something negative :0)
Ordered two of the Batman shaped vinyl when they first came out and when they arrived I was sent two black copies instead of one each, sent a query to the guys and had a replacement ship out with the Scanners/Brood order I had placed in the meantime. HAPPY DAYS.........until I open the Scanners/Brood vinyl!
Huge scratching noise as I take the vinyl out of the sleeve, there was a small metal spur/shaving on in the sleeve which scratched the vinyl, not bad enough to make it jump or skip but gave it a huge background noise as the needle hit the area. (See pictures)
Again dropped the guys an email last night and within the hour had a response apologising and saying they ship me a replacement out.
Maybe not the most interesting story but I thought I'd give the guys at "our" labels a shout out for doing a great job instead of posting something negative :0)