[nick1972]

Just wanted to give my recent experience with regard to Mondo's customer service.

Ordered two of the Batman shaped vinyl when they first came out and when they arrived I was sent two black copies instead of one each, sent a query to the guys and had a replacement ship out with the Scanners/Brood order I had placed in the meantime. HAPPY DAYS.........until I open the Scanners/Brood vinyl!

Huge scratching noise as I take the vinyl out of the sleeve, there was a small metal spur/shaving on in the sleeve which scratched the vinyl, not bad enough to make it jump or skip but gave it a huge background noise as the needle hit the area. (See pictures)

Again dropped the guys an email last night and within the hour had a response apologising and saying they ship me a replacement out.

Maybe not the most interesting story but I thought I'd give the guys at "our" labels a shout out for doing a great job instead of posting something negative :0)

[philball1974]

Hope your praise for Mondos customer service is more warmly recieved than mine was!!

[chandler75]

I think I've only ever had to contact Mondo and WaxWork regarding any issues, and in both cases the customer service was superb.

[texasvinyl]

LMAO!!! Phil, AKA "RIP"
Spintheblackest drama at its finest!

[Vapourmeyer]

In the end Mondo were great with regards to the Jurassic Park issues I (and many others) experienced at the time of it's release.

[philball1974]

[hncreature]

My experiences with Mondo were a positive outcome...had two problems resolved

nick1972 - Amazing what it sounds like pulling the Lps from the sleeves...I get mostly a gritty sound...that right there is rough!

[allyboy82]

Agree! My recent problem with a mondo release was dealt with amazingly well by Mondo team

[splatterhouse]

I received a broken batwing not too long ago. I emailed them and got a fast response. They paid for shipping the broken one back and sent me a new one. Def great service from them. sidenote: @rasmus I just noticed, I bought a Paranorman from you!